Frequently Asked Questions
01 How long will my order take to arrive?
Our standard delivery time is 7–10 business days from the date of order confirmation.
02 Do you offer returns or exchanges?
No. All orders are non-returnable and non-exchangeable. We request you to carefully check your measurements and order details before placing your order.
03 What if there is a fitting issue?
If you experience a fitting issue, don’t worry. We will assist in getting the garment altered/fitted, subject to the feasibility of the required alteration.
04 Do you accept international orders?
Yes, we accept international orders.
05 Are customs duties and taxes included in international orders?
No. Any custom duties, import taxes, local taxes, or other charges applicable in the destination country will be the customer’s responsibility.
06 How can I place an international order?
For international orders, please contact our team with your selected product and delivery details. We will guide you through the ordering and shipping process.
07 Can I cancel my order after placing it?
Once an order has been confirmed, cancellation may not be possible, especially once the order has entered processing or production.
08 Can I change my size or measurements after placing an order?
Please contact us as soon as possible. Changes can only be accommodated if the order has not yet been processed or prepared.
09 Will the product look exactly like the pictures?
We make every effort to ensure that the product matches the images shown. However, minor variations in colour, embroidery, print, texture, or finishing may occur due to photography, lighting, screens, and the handcrafted nature of certain pieces.
10 What if my order is delayed?
While our standard delivery timeline is 7–10 business days, unforeseen courier, logistical, or customs-related delays may occasionally occur. We will assist you in tracking your order.
11 What details should I check before placing my order?
Please carefully verify your size/measurements, product selection, colour, shipping address, contact number, and other order details before confirming your purchase.
12 How can I contact NIKNIK?
For assistance with orders, measurements, fitting, or international shipping, please contact the NIKNIK customer support team through our official contact channels.